Producers Market Store Handbook

Producers Market Store Handbook

Hi!

We’re so excited to have you join us in store at our Trace Foodsteps Producer's Market Store! It’s time to get prepared and share some information on how our shop runs. Please take the time to read through all of this information in order to help everything run as smoothly as possible.

It should answer most of your frequently asked questions.The address is 104-104A Mount Barker Road, Hahndorf. You can park in the carpark behind the building, or you might be lucky enough to get a park on the street out the front of the shop.
Your dedicated space will be shown to you on arrival. Great care and consideration is taken with the plan to ensure that products are showcased together with complimentary products, themes, and artwork spaces.
Using your logo and BIO you provided on your booking form, we will have a plaque made up to feature your brand.
If you do not have barcodes all of your items will need to be individually labeled and priced. Please ensure tags/pricing are attached securely.
Please ensure that your products have sufficient best before's or use by dates. This will ensure the professional appearance of your product.
We will be running your product and or samples of your product if you provide us with designated samples. We are also happy to share any product fliers or brochures with customers. Your product will be artfully displayed with complimentary products and your stock will be on shelving accompanying the display.

You can choose to undertake your own tastings if you wish. This can be booke along with a reduced rate of sales for the duration of the tasting (see below). We may use your product in our Trace Foodsteps Hampers or in our Bar area for "Pick your own Platter". We will purchase your goods from you under the standard sale terms.
There will be a small amount of space available to store excess stock. We will keep you updated if stock is running low so you can come in any time during our opening hours Wednesday to Sunday 10-4pm to deliver more stock. We can also receive stock via courier service such as APD but shipping to us will need to be at your expense.
We will have shopping bags for customers to take their purchases in.
The Producers shop will be open from 10am-4pm Wednesday to Sunday. Some products may also be sold at the Kava Bar, which is open Friday and Saturday nights.
Send us a message on Instagram @tracefoodsteps the day before you plan to come up if you’d like us to send you photos of your stock levels on your stand. Please Note: Our focus during opening hours is serving customers and making sales on your behalf, so if you
have any questions, please email these through to us so we don’t take away from anyone’s experience in-store.
Your weekly fee for shelf space at the store is $5 + GST per SKU. We take a 27% fee per sale. We Fortnightly on a Thursday we wrap up the accounting for the fortnight and transfer the funds we owe you.

The nitty gritty
Shelf hire management and billing:
For ease of administration, bump in is officially on a Friday (in time for the weekend) and bump out on a Thursday. Invoice for period begins on a Friday. You can nominate the period you want the product to be on the shelf up front and we will invoice for the entire period nominated in 4 weekly blocks. We’ll default to monthly invoicing on a rolling fashion until we hear otherwise. As this shelf rent situation is a service GST applies. 
We’ll let you know when stocks are getting low. We are quite happy to receive goods remotely and get things organised for you. Of course, we’ll photograph, post to socials, and tag you in. We would appreciate enough sample to cover the period that you are booked for so that we can constantly offer tastings of your product. We’ll also put together some info about you, your passion, and what makes your product unique or special.
Paying you for product sold:
We calculate sales and send out a PO for product sold for the previous fortnight, on a Thursday. We will remit on the same day and provide a remittance summary reflecting the payment amount calculated at your RRP minus 27%. The 27% includes GST where GST applies to your product. For accounting purposes this is treated as a good and not a service.
Unpaid Invoices:
If the invoice isn’t paid when due (within reason) then we’ll pull the products from the shelf, alert you, and store them in our store room. If the product is not paid or not recovered in person within 1 month of you being notified, we will dispose of them. 
For best practice your ambient shelf stable products should have at least 6 months shelf life. If there are exceptions due to product type then please make this clear to us. If a product expires during the period it is on shelf we will alert you and remove the product from the shelf. If not retrieved within a month we will dispose of them. We are happy to post the product back to you in this situation if you wish; this will be passed on at cost of postage plus 35% margin + GST to cover our time and materials for packaging. This would be paid up front.
At the end of the term:
Should your products remain unsold and you decide to terminate the program then you can collect in person or alternatively we can arrange the product to be dispatched back to you. This will be passed on at cost of postage plus 35% margin + GST to cover our time and materials for packaging. This would be paid up front.
Tastings:
Ideally, it would be great if you could supply us with some designated tastings, smell jars or whatever is appropriate to assist the sale of your product. As required, we may open your product to use for tastings. We will make a record of product opened and provide this to you along with the fortnightly summary. This is to assist the sale of your product. We would not be reimbursing you for product used as sample.

 

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